Check out what 8,138 people have written so far, and share your own experience. I was told to call online customer services. Not Now. I will definitely be shopping with B&S again. Tell us how Barker And Stonehouse Knaresborough, North Yorkshire made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. If you’d like to discuss an order placed in-store, then simply get in touch directly and one of … Founded in 1946 Barker and Stonehouse is the UK’s leading independent family run furniture retailer.Barker and Stonehouse (Battersea) was the first venture in the South and has been successfully trading since 2013 recently followed by new stores in Hove and Guildford. Poor quality and an appalling customer service. Wonderful customer service throughout… Wonderful customer service throughout process of buying my new mattress. Delivery … \"Conditions\" means these terms and conditions; \"Product\" means a product displayed for sale on the Website; \"Product Description\" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; \"Users\" means the users of the Website collectively; \"Personal Information\" means the details provided by you on registration; \"We/us\" means Barker & Stonehouse; \"Website\" means the website located at www.barkerandstonehouseoutlet.co.uk or any su… Well done Barker and Stonehouse. Damage and FaultsIn the event that your furniture is not as it should be, simply get in touch and our team can organise a visit from a skilled technician. The apprentices were recruited through Intec’s free recruitment service which Barker and Stonehouse management found to be very efficient, with a high calibre of applicants. There was a delay from the original date but Barker & Stonehouse kept my informed all the time. Barker and Stonehouse Delivery. See more of Barker and Stonehouse on Facebook. Retailer Details. Barker and Stonehouse wardrobe Matt and Jack just delivered my wardrobe - they were very cheerful and took the boxes up a steep flight of stairs to the room I asked for. Customer service fail. Do you agree with Barker and Stonehouse's TrustScore? Great customer service from Jon &… Great customer service from Jon & David. Monday: 8am-5.30pm on Feb 12, 19 • by admin • with Comments Off on Barker and Stonehouse turns to Paragon. Here's a bit of background about who we are and what we do... A FAMILY HERITAGE Britain, 1946. You can contact the team Monday to Friday on 01642 426026. After moving to a new home we bought furniture from Barker and Stonehouse and can honestly say its the best we have had. After making two large orders and paying large amount of money, in store manager of Battersea branch declined a return request for a sofa (when we offered to purchase goods for the same amount). That’s why our dedicated Aftersales team is on hand to deal with any queries you may have. Was put through to the store - not online team - to re-order the item. Minimum 10 characters Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Barker and Stonehouse Reviews 10,573 • Excellent . This is equally true of Barker and Stonehouse discount items. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. Do you agree with Barker and Stonehouse’s star rating? Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Barker and Stonehouse Reviews 7,995 • Excellent . No sooner had my email gone when … We follow their Code of Practice which provides our customers with additional protection if things go wrong. Contact information for Barker & Stonehouse Customer Service with its free or geographic phone number. We are looking to recruit enthusiastic and flexible Administrators for our Aftersales Support Team in Middlesbrough. Although our stores are temporarily closed, our web sales and customer service, deliveries and warehouse collections are all operating as usual Find out more. Barker and Stonehouse, the UK’s largest independent family-run furniture retailer, has invested in a logistics solution from Paragon to provide customers with a superior delivery service with more choice. Barker and Stonehouse is a family run company business founded in 1946 with great products and superb presentation.We are looking to recruit enthusiastic and flexible Administrators for our Aftersales Support Team in Middlesbrough. Do you agree with Barker and Stonehouse's TrustScore? Forgot account? Kyle & Craig - Barker And Stonehouse Kyle & Craig delivered a king size ottoman bed and managed to get it all the way up onto the 3rd floor after a lot of pushing. Not Covered?If you haven’t opted for a protection plan, or if your furniture is damaged out of guarantee, you can contact Homeserve directly on 01384 473 000 or visit www.homeserverepairs.co.uk/contact. Contact Barker And Stonehouse customer service. Do you agree with Barker and Stonehouse's TrustScore? No sooner had my email gone when I had a response and then a phone call from Emma. Thank you guys. Founded in 1946 Barker and Stonehouse is the UK’s leading independent family run furniture retailer. Sunday: 11am - 5pm, Open:Monday - Friday: 9am - 6pmSaturday: 9am - 5.30pmSunday: 11am - 5pm, Although our stores are temporarily closed, our web sales and customer service, deliveries and warehouse collections are all operating as usual. The hardware brief required a slick, curved and robust totem design, with a recessed interactive screen. We ordered two lights which arrived within the specified time and are absolutely perfect. Couldn't have asked for better service from this dynamic duo. Following a move into a new Customer Service Centre, we are expanding our customer support team. Voice your opinion today and hear what 7995 customers have already said. Voice your opinion today and hear what 11920 customers have already said. Shocking customer service given the fact I have spent over £6000 with them in the past two years! Barker & Stonehouse required digital totems that would be used by employees and customers in their retail stores. Barker and Stonehouse Customer Service. Contact Barker And Stonehouse customer service. Community See All. A credit to the business! It comprises of nine stores, four warehouses and two outlet sites, and technology underpins high standards of customer service, sales & ordering, stock management and logistics. Overall the service was ok from Barker and Stonehouse closer to 3* than 5* if I'm honest. After making two large orders and paying large amount of money, in store manager of Battersea branch declined a return request for a sofa (when we offered to purchase goods for the same amount). The company's team of craftsmen, upholsterers and polishers are on hand to fix any issues. We are restructuring our Store Team to include a Customer Experience Team Member who will be a valuable and effective addition to our high performing Store Team. Barker and Stonehouse is the UK's largest independent, family-run furniture retailer bringing you the finest in quality, style and value since 1946. Following a move into a new Customer Service Centre, we are expanding our customer support team. You can order online and collect your items from a … Do you agree with Barker and Stonehouse’s star rating? Barker and Stonehouse, the UK’s largest independent family-run furniture retailer, has invested in a logistics solution from Paragon to provide customers with a superior delivery service with more choice. This is equally true of Barker and Stonehouse discount items. Now have a 7 week wait for the product. The Furniture OmbudsmanTo provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Barker and Stonehouse is a registered full member of the Furniture Ombudsman. Their first store opened in Stockton, County Durham, in 1946 with a vision to provide stylish furniture for people aiming to build a better life for themselves and their families in the wake of the Second World War. Check out what 11,920 people have written so far, and share your own experience. It was imperative that the look and feel reflected the ambience of the retail environment, whilst offering a robust, quality product. Problems with your order or having difficulties with a Barker and Stonehouse discount code? I assume he is going to cancel the order as he was ready to do that after the first missed delivery and the company's complete lack of attempt to rectify it (he is a very laid back guy but the one thing that really winds him up is poor customer service) and rightly so - I wouldn't shop at Barker and Stonehouse again if … Excellent Service Tom and Stuart who dropped it off and set it up were amazing - knowledgeable, helpful, clean and efficient. Money has now finally been refunded. Visit this website www.barkerandstonehou se.co.uk. Contact Barker and Stonehouse on Messenger. 2.3. Barker and Stonehouse is a family run company business founded in 1946 with great products and superb presentation. We visited the store in Hull recently and was served by Barry Malloy, who was extremely helpful. Explore our brands & arrange a free consultation. | Read 11,281-11,300 Reviews out of 11,920 . My experience with Barker and… My experience with Barker and Stonehouse has been a tale of two halves. Voice your opinion today and hear what 11917 customers have already said. The Customer Experience Team Member will be a key … Barker and Stonehouse the whole experience was excellent and we love our product, thank you we will be returning Barker and Stonehouse Customer Service. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. Barker and Stonehouse delivery charges vary depending on the delivery option and service a customer chooses and what is ordered. Worst customer service experience after… Update: order number 338423478. Finally received my dining room furniture today. ... Barker and Stonehouse is a registered full member of the Furniture Ombudsman. Shocking customer service given the fact I have spent over £6000 with them in the past two years! Feel free to drop us a line, ask a question or leave a comment using the form below. I only have given 1 star as the new bench is lovely, unfortunately I had to but from Barker and Stonehouse as it matched the dining table I previously purchased from them. Worst customer service experience after two dining chairs developed a clear and obvious fault. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org or telephone 0333 241 3209. And was kept up to date with delivery.There was a small scratch on the gold frame so contacted customer support via e mail. Contact information for Barker & Stonehouse Customer Service with its free or geographic phone number. At Barker and Stonehouse we aim to be a destination of choice for inspiring furniture solutions and unrivalled customer service. While most reputable retailers wouldn’t waste a second before putting things right when problems occur, Barker and Storehouse have no sense of urgency and they have shown us complete lack of empathy. Last Updated. Barker and Stonehouse | 1,276 followers on LinkedIn. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. Christmas delivery was promised and I got it. Arrived on time, polite workers, in and out in 15. Click and Collect still available. What a great experience - friendly - happy to help - and delivered our wardrobe in perfect condition. The Queensbury Coffee House, Barker and Stonehouse, Hove: See 3 unbiased reviews of The Queensbury Coffee House, Barker and Stonehouse, rated 4.5 of 5 on Tripadvisor and ranked #193 of 267 restaurants in Hove. Called again a week later. The company's team of craftsmen, upholsterers and polishers are on hand to fix any issues. Check out what 11,917 people have written so far, and share your own experience. Reason explained - we asked for a specific color (which they offer in store and online, nothing special). Fast & quality service. Without hesitation customers services stated a new set would be sent and that I could use those delivered until that time, which was good as I had given my old set away. Give us a call and see for yourself! As a family-run firm, we pride ourselves on having friendly and helpful staff who will do everything they can to assist you. Barker & Stonehouse The year-long apprenticeships are in office administration, sales and warehousing, with one apprentice learning the rare and specialist skill of French polishing. Customer Experience Team Member . Ordered a click and collect. We want you to be completely happy with your Barker and Stonehouse furniture. 2.3 out of 5 stars. Thank you guys. Barker and Stonehouse turns to Paragon. Opens at 9:00 AM. Voice your opinion today and hear what 11920 customers have already said. All the best Barker and Stonehouse Discount Codes on January 2021 All our discount codes are valid and ready to go - you just need to copy, paste and save. Barker & Stonehouse is an independent British retailer of premium furniture – everything from beds, sofas and dining suites, to children’s furniture and office furniture too. Did so. Saturday: 9am - 5.30pm Furniture. Deliveries operating as normal. Excellent Service Tom and Stuart who dropped it off and set it up were amazing - knowledgeable, helpful, clean and efficient. Knaresborough Store. Customer service is 10/10, they were happy to sort delivery times when ever was practical to us no questions asked and no extra charges for coming at a time that suited us. Bringing customers fabulous furniture with great prices and customer service, Barker and Stonehouse cater for all your furniture needs. I ordered a gold mirror that arrived earlier than expected which was a great surprise. Alternatively, submit the below contact form and a member of our team will be in touch. Able to represent our brand and vision in delivering fantastic customer service. It never came. 4.4. www.barkerandstonehou se.co.uk. Do you agree with Barker and Stonehouse’s star rating? Great customer service Great customer service. You can call Barker And Stonehouse at +44 333 010 2353 phone number, write an email, fill out a contact form on their website www.barkerandstonehouse.co.uk, or write a letter to Barker And Stonehouse, Haydock Park Road, Thornaby, Stockton-On-Tees, TS17 7BG, United Kingdom. Barker and Stonehouse is a family run company business founded in 1946 with great products and superb presentation. Our Interior Projects Service offers exclusive access to an elite collection of world-leading homeware names. I can not say enough good things about this company. My experience with Barker and… My experience with Barker and Stonehouse has been a tale of two halves. Closed Now. Please visit the web site to see the great range of products. Item was damaged on collection. Official Website Was shipped to me from the Blaydon distribution centre, the driver Steve and his colleague were extremely helpful and friendly. Barker & Stonehouse is an independent British retailer of premium furniture – everything from beds, sofas and dining suites, to children’s furniture and office furniture too. Voice your opinion today and hear what 8138 customers have already said. You can contact the team Monday to Friday on 01642 426026. Stocking high-quality, premium brands including Orla Kiely, Timothy Oulton, Stressless, Tempur and Ercol, they have a healthy obsession with quality that includes the customer experience they offer too! At Barker and Stonehouse we aim to be a destination of choice for inspiring furniture solutions and unrivalled customer service. Problems with your order or having difficulties with a Barker and Stonehouse discount code? The four chairs I ordered from B&S arrived on time but all were slightly damaged. Promised a call back. The furniture is excellent quality and looks superb in my dining room Do you agree with Barker and Stonehouse's TrustScore? Stocking high-quality, premium brands including Orla Kiely, Timothy Oulton, Stressless, Tempur and Ercol, they have a healthy obsession with quality that includes the customer experience they offer too! | Read 11,401-11,420 Reviews out of 11,917 . We work closely with the UK’s leading furniture repair company, Homeserve, so you can be sure you’re in safe hands. Do you agree with Barker and Stonehouse's TrustScore? About See All. Barker and Stonehouse turns to Paragon’s routing and scheduling software for superior customer service 12th February 2019 Barker and Stonehouse , the UK’s largest independent family-run furniture retailer, has invested in a logistics solution from Paragon to provide customers with a superior delivery service with more choice. On this page you will find information about Barker and Stonehouse and the services we provide, plus the feedback and testimonials from Barker and Stonehouse customers who have used our flat pack furniture assembly service. Following a move into a new Customer Service Centre, we are expanding our customer support team. Phone number : 01642 426026 Rated 5* just because of these 2! Do you agree with Barker and Stonehouse's TrustScore? After many useless exchanges with customer service I gave up! Barker and Stonehouse Turns to Paragon’s Routing and Scheduling Software for Superior Customer Service 15th April 2019 Barker and Stonehouse , the UK’s largest independent family-run furniture retailer, has invested in a logistics solution from Paragon to provide customers with a superior delivery service with more choice. Would happily use this company again Established in 1943, the business is situated in 8 sites across the UK. After many useless exchanges with customer service I gave up! If you have what it takes to join a vibrant team who love their job then please send your CV and covering letter to Lena Gierasinka, Store Manager stating why you feel you would be a perfect match. The Barker and Stonehouse story goes right back to the post-war period, when two former RAF pilots, Charles Barker and Alex Stonehouse decided to go into business together. 10 people follow this. Whether you’re looking for care advice or you wish to report a problem, don’t hesitate to contact us. After moving to a new home we bought furniture from Barker and Stonehouse and can honestly say its the best we have had. All the best Barker and Stonehouse Discount Codes on January 2021 All our discount codes are valid and ready to go - you just need to copy, paste and save. Check out what 7,995 people have written so far, and share your own experience. Log In. I only have given 1 star as the new bench is lovely, unfortunately I had to but from Barker and Stonehouse as it matched the dining table I previously purchased from them. or. 10 people like this. Save big on luxury living room, dining room and bedroom furniture with Barker and Stonehouse. Do you agree with Barker and Stonehouse's TrustScore? Barker and Stonehouse is the largest independent family-run furniture retailer and online store in the UK and has been providing high-quality furniture for over 60 years. | Read 381-400 Reviews out of 8,138. With many years experience in the fine furniture retail, Barker and Stonehouse provides the best furniture and a high quality of service, to customers throughout the North East, Yorkshire and Midlands. Barker and Stonehouse (Darlington) Furniture . I assume he is going to cancel the order as he was ready to do that after the first missed delivery and the company's complete lack of attempt to rectify it (he is a very laid back guy but the one thing that really winds him up is poor customer service) and rightly so - I wouldn't shop at Barker and Stonehouse again if … Do you agree with Barker and Stonehouse’s star rating? Barker and Stonehouse the whole experience was excellent and we love our product, thank you we will be returning Create New Account. The position will be based in our Leeds Store. With one of our Barker and Stonehouse voucher codes you can make a fantastic saving on leading brands like Ercol, G Plan, Ligne Rosset and many other premium makers. We are looking to recruit enthusiastic and flexible Administrators for our Aftersales Support Team in Middlesbrough. And was kept up to date with delivery.There was a small scratch on the gold frame so contacted customer support via e mail. Lamp purchase at Barker and Stonehouse. Barker and Stonehouse Location +44 1325 381132. Tuesday - Friday: 8am-6pm | Read 11,321-11,340 Reviews out of 11,920 . 4.4. www.barkerandstonehou se.co.uk. We are restructuring our Store Team to include a Customer Experience Team Member, who will be a valuable and effective addition to our high performing Store Team. Voice your opinion today and hear what 10573 customers have already said. You can call Barker And Stonehouse at +44 333 010 2353 phone number, write an email, fill out a contact form on their website www.barkerandstonehouse.co.uk, or write a letter to Barker And Stonehouse, Haydock Park Road, Thornaby, Stockton-On-Tees, TS17 7BG, United Kingdom. Today. “ We are very disappointed with Barker and Stonehouse customer service. “ We are very disappointed with Barker and Stonehouse customer service. Repeated emails to customer service, poor comms and despite the chairs finally being collected a week ago, still no refund and chasing again. The guys were running 20 minutes early, so messaged me to make sure it was still ok to deliver. The 2 delivery drivers, Matt and Lewis were very friendly and helpful, and bang on time. Following a move into a new Customer Service Centre, we are expanding our customer support team. Do you agree with Barker and Stonehouse’s star rating? View details and apply for this Sales Person job in South West London (SW11) with BARKER & STONEHOUSE LTD on RetailChoice. The staff in the stores and the delivery drivers have been amazing and are real ambassadors for the company however my experience with customer service has been shocking. Customer Service. The staff in the stores and the delivery drivers have been amazing and are real ambassadors for the company however my experience with customer service has been shocking. Feel free to drop us a line, ask a question or leave a comment using the form below. That’s why our dedicated Aftersales team is on hand to deal with any queries you may have. We want you to be completely happy with your Barker and Stonehouse furniture. Barker and Stonehouse is a family run company business founded in 1946 with great products and superb presentation.We are looking to recruit enthusiastic and flexible Administrators for our Aftersales Support Team in Middlesbrough. Open: I ordered a gold mirror that arrived earlier than expected which was a great surprise. The collection service was very easy, all in a great all round service. Phone number : 01642 426026 If you’d like to discuss an order placed in-store, then simply get in touch directly and one of the store team will be happy to help out. Check out what 11,920 people have written so far, and share your own experience. Great service … Customer service is 10/10, they were happy to sort delivery times when ever was practical to us no questions asked and no extra charges for coming at a time that suited us. Dining room and bedroom furniture with Barker and Stonehouse customer service given fact. Save big on luxury living room, dining room and bedroom furniture with products! Has been a tale of two halves on Feb 12, 19 by. Driver Steve and his colleague were extremely helpful and friendly us a line, ask a question or leave comment! 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