We paid A LOT of money for that room. We did not sleep at all the entire week except on the beach from exhaustion. How are people to feel safe from fights and thefts in a bar?! We couldn't do any of that because we had no money and no cards. At first the sounds of the frogs and insects are delightful but they don't stop. Inside her purse was our camera with pictures of our house from the storm, my wallet that was a gift from my mother who is deceased, our RayBan sunglasses that were our wedding gift to each other, and my wife's wallet with over $600 in cash. The staff *ALWAYS* wear masks ... but not all the guests do. Look at 8 photos of the property. But all in all our trip was so miserable. Does Sandals Grande Antigua Resort & Spa have an airport shuttle? I had expected more. We went to the Reggae Fest in town. Overall review of Sandals Grande Antigua Sandals Grande Antigua is the Caribbean’s most romantic resort for the last six years in a row (World Travel Awards), a title that is sealed with numerous awards and recognitions over the years. I discussed the issues with him, showed him the hard cheese plate, the towel, the cold water, the unmade bed, etc. They do at 4:15 a.m. Paid in full and booked airlines with Sandals directly through the 1-800 number on the Sandals website. And I truly don't believe a guest who paid a considerable amount of cash to stay at Sandals would have the need to steal a purse, but that is just my opinion. I have been taking pics and video ever since due to a possible lawsuit if someone seriously gets injured. I would NEVER let anyone tell me they are planning to go to Sandals without talking them out of it. Sandals Grande Antigua Review: Final Thoughts. My husband and I traveled to Sandals for our honeymoon earlier this month. Our room was never cleaned until the evening hours. I had emailed Sandals beforehand, after reading reviews on how other guests had struggled to book tables for dinner, I wanted to ensure we had bookings for tables of 6. We had just began our lives together and then it was shattered by the storm. No reviews found. All travel agents should do their job and keep people away from such a bad experience!! Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. By the time we found out we needed reservations we had to choose from the "leftover reservation slots"!!! My first Sandals trip was to Sandals Grenada in the Fall of 2019, and I knew it would not be my last. Sandals Grande Antigua Resort & Spa is the epitome of an upscale couples-only, all-inclusive, Caribbean mega-resort. It was that bad. Réserver Sandals Grande Antigua Resort & Spa, St. John's sur Tripadvisor : consultez les 8 741 avis de voyageurs, 11 370 photos, et les meilleures offres pour Sandals Grande Antigua Resort & Spa, classé n°5 sur 17 hôtels à St. John's et noté 4,5 sur 5 sur Tripadvisor. Guest reviews for Sandals Grande Antigua - ALL INCLUSIVE Couples Only Everyone (2) Couples (1) 4 out of 5 We had a great stay overall. We saved up over a year to end up getting robbed and terrible service. Thankyou Right on the beach. A link has directed you to this review. We’ll start sending you the news you need delivered straight to you. There are vast dining choices available around the resort. She informed us that there are no cameras in the Drunken Duck. We had a stand alone rondoval. And even at this point, we were disappointed, but still tried to be happy that we were on a nice island and that we should be grateful for the opportunity. The icing on the cake was opening my wallet to find over $100 missing. All Rights Reserved. Like many others here, I had tried calling several times before finally reaching a “customer service representative” who gave me the run around about how I “will need to cancel the trip or rebook within the next year”. Experience the perfect Jamaica, Antigua, Bahamas or Saint Lucia all inclusive vacation, luxury weddings, or honeymoons. Then I am informed to wait until the airline department calls me. Sandals Grande Antigua Review. I truly wish we could say otherwise but unfortunately our experience detailed below compels us to warn others away from your shores rather than encourage their patronage. We made such incredible memories here and hope you found some useful tips in our Sandals Grande Antigua review. Located on the shores of Dickenson Bay Antigua’s most famous beach, Sandals Grande Antigua Resort & Spa which opened in 1992 has 373 rooms and sits on a twenty-seven-acre site. Get buying tips about Hotel Brands delivered to your inbox. By chance on our first day we were approached by one of their staff photographers, Delmore **. Sandals Grande Antigua Reviews Sandals Grande Antigua is a beautiful resort and I had such a great time on our trip! Sign up to receive our free weekly newsletter. About Sandals Resort. We kept ours on most of the time. I could go on and on about this place. Sandals customer service, 0/10. Select Check-In Date: Done. I recently took over the Grand Bay Casino that adjoins Sandals property. Next we enter our room and it is lacking what the same priced rondoval in St Lucia had. At that time, we had wanted a week in a rondoval but only 3 days were available. Le complexe occupe une grande partie de la superbe plage de Dickenson Bay, la plus longue et l'une des plus populaires d'Antigua. One particular vendor refused to leave even though I made more than 3 polite requests for him to do so. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. So vacationers beware. Enjoy free breakfast, free WiFi, and free parking. Enjoy reading our tips and recommendations. Sandals Grande Antigua Review 2016 *To View Photo Galleries of Sandals Grande Antigua, scroll down this page. We still have yet to even receive a phone call from management. Hello Hoppers! When we got to the room it was sealed with a sticker across the door jamb to the door that said Sanitized and the butler made sure we saw this before he opened the door. named GeGe ... he was awesome ... if you get him and he offers to take you to get a drink called *the blue pill* definitely take him up on it. We kept in mind that we were close to the beach and tried to look past these deficiencies and explored the resort and enjoyed the beach. Sandals Grande Antigua - ALL INCLUSIVE Couples Only is an all-inclusive property. My husband said he was about to take my swimsuit top off and I'd go without anything! ConsumerAffairs is not a government agency. See more questions & answers about this hotel from the Tripadvisor community. They just increase with such volume the television has a hard time drowning it out. Even our Sandals Butler, named “Cecil” ignored our plight and when I questioned him about his responsibilities to intervene, he rolled his eyes and shrugged his shoulders. SERVICE IS RUDE & FOOD IS MEDIOCRE (CRUISE CUISINE)!!! Concerning the rest of the resort, it's exterior needs to be completely painted floor to roof as the painters only paint as high as they can reach making all the walls two tone with the faded paint above the fresh. We expressed our disappointment and were reassigned to room 706 on the Caribbean side of the resort. We bought airfare separately but paid for Sandals trip insurance. The staff actually were having a better time entertaining themselves!!! Sandals all inclusive Caribbean vacation packages and resorts in Saint Lucia, Jamaica, Antigua & the Bahamas feature gorgeous tropical settings for couples in love. Yes, dry cleaning and laundry service are offered to guests. Travel arrangements for our honeymoon were made well over 1 year in advance and were well thought out, or so we thought. Even after we walked 10 minutes back to our room and 10 minutes back so that I could change, we called the front desk to ask about the confusion and again were reassured that my attire was adequate. Barbara, the director of guest services, replied and booked us into every restaurant we required for a table of 6 at great times. Sandals Grande Antigua is a beautiful resort and I had such a great time on our trip! Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. sandals grande antigua hotel st. john`s, sandals grande antigua resort and spa, sandals antigua, hotel sandals grande antigua, sandals grand antigua, sandals grande antigua resort & spa, antigua sandals. I have written to Sandals to complain about their lack of responsiveness and to also complain about their travel insurance company's lack of responsiveness to my filing a claim. Due to availability issues we stayed in the Butler suites for 4 days and the Mediterranean side for 3 days. After listening to both my wife and I explain the details of our “beach incident”, he stated he did not agree with our feelings, our feeling of being uncomfortable and unable to return to the beach. Sandals Grande Antigua is ranked #8 among luxury hotels in Antigua by U.S. News & World Report. He demanded a drink from our cooler and it was at this time I stood up and confronted the man. We can’t wait to embark on our next Sandals resort adventure! It features two unique village experiences as well as the authentic seaside Caribbean Grove, the Six-Star, All-Suite Mediterranean Village, 6 pools with the Eastern Caribbean’s largest and the exotic Rondoval Suites-in-the Round. Sandals Grande Antigua has the best walkable beach we’ve seen so far. Totally boring, depressing, and cheep!!! Voted "World's Most Romantic Resort" 12 years in a row, Sandals Grande Antigua Resort & Spa beckons with two extraordinary vacations in one on Antigua's best and most famous beach, Dickenson Bay. We were now facing confinement in our suite until the end of our trip. I am considering legal action for false advertising and not giving you the experience you are promised to have. Let me begin by saying our home was severely damaged during Hurricane Sandy last year. We decided to stay on the Mediterranean side because it was newer and I prefer crisp fresh hotel rooms. She also informed us that the staff is searched prior to entrance as well as departure. Antigua takes the pandemic very seriously and so do Sandals - their attention to detail on cleanliness was second to none and made us feel very safe. Exactly it is unethical. I have never in my life felt so short changed, so much like a second class citizen as Sandals resort has made me feel. Which popular attractions are close to Sandals Grande Antigua Resort & Spa? This needs to stop. She was the best part of our trip to Antigua... that and the beautiful view... our Butlers were great but all of Management was rude, unorganized, and unhelpful! Sandals Grande Antigua is home to the most beautiful and longest white–sand beach in Antigua – Dickenson Bay. We would just mention it before leaving to make sure we got the private car on the way out. If you go to a sandals, and have issues, be assured customer service do not give a crap. Uncover why SANDALS GRANDE ANTIGUA RESORT & SPA is the best company for you. I am absolutely appalled that this trip went this way. After a long, miserable week we just didn't even get phased at that point. Guest review of Sandals Grande Antigua: “We had an awesome holiday vacation at the Grande Antigua. Sandals Grande Antigua Resort & Spa, St. John's: See 8,774 traveller reviews, 11,424 photos, and cheap rates for Sandals Grande Antigua Resort & Spa, ranked #5 … After dinner, my wife left her purse at the table and we went dancing. At departure I asked Cecil if we had a private car. We’ll even let you know about secret offers and sales when you sign up to our emails. We value your privacy. The only place that was *just OK* is the Drunken Duck but thats a pub-type joint where you go late at night when you need to eat and nothing else is open. Sandals Grande Antigua is home to the most beautiful and longest white–sand beach in Antigua – Dickenson Bay. I have never been so disappointed with a resort. We could have went to Florida for 2 weeks and lived like Kings for this kind of money. So?! Its location on this page may change next time you visit. In St Lucia, the butlers left nice love notes, towel animals, and flower petals. Our butler told us it was not an issue and he would take care of it for us but then Management tried to say they never did dinner "on the point" yet the advertisement is clearly of a couple having dinner on the point and we had been told by various other members of staff that THEY DID OFFER DINNERS ON THE POINT. Are there opportunities to exercise at Sandals Grande Antigua Resort & Spa? The resort is massive and is divided into two section, the Mediterranean Village side and the Caribbean Grove side. That was the final straw. Also is there any shops nearby to look in not far from the resort? Just disappointments after disappointments. We would definitely recommend Sandals and Antigua. This company is not yet accredited. So we decided what better way to treat ourselves after such a difficult year but at another Sandals and this time, a full week this time in a rondoval. Excellent and well trained staff, highly professional and slick operation. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. We appreciate your positive feedback and definitely look forward to hosting you again in the near future for another great vacation experience! This was a ground floor unit but not a walk out. Our guests praise the pool and the helpful staff in our reviews. The staff does a great job with keeping things clean during covid. Next a female security officer came in to take our statement. We had PAID to be there and we didn't get to eat there. Pool - pool was great lots of places to relax no vendors bugging you. In fact anytime someone mentions travel, this story is going to come out to them about Sandals. This is truly a horrible resort and I have taken every opportunity I can this far to tell my friends, families and coworkers to stay far away from Sandals. Hello, Thank you for sharing your feedback on some of our fine staff at Sandals Grande Antigua! The lady who cleaned our room (Carol) did a wonderful job and we missed her on the days she was not working. Before you get to customs you are escorted to what I will call a "wellness check" area. As such, we are more than pleased to give due appreciation to those pleasant and hard-working persons whose excellent service shines brightest. Pool bar was a little slow but seemed to be under staffed. It’s been over 30 days since I filed my claim and after several phone attempts to find the status of my claim, I finally reached someone who said they would expedite my claim and “make a decision”. Rated number 11 of 13 hotels in Antigua, Antigua and Barbuda by Canadian travellers. Their staff are not very useful and are LAZY!! Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. Our experience was disappointing and far below my expectations. I know $100 compared to the $5000+ we spent on our honeymoon should not make me this upset however this was money given to us at our wedding by our loved ones. Lots of opportunities for social distancing at the restaurants, the pool and the beach. Answer 1 of 17: Hi, Does anyone know who has stayed at the Jolly Beach Resort if they have internet access? I was told "There was not a lot of room availability as this was reunion week and this was the best room available." On June 2nd, I was married to my wonderful wife. Considered the premier beach of the island's 365 stretches of shoreline, Dickenson Bay features cooling trade winds and the calmest waters perfect for every type of water sport. This was mayhem. Sandals Grande Antigua is the Caribbean’s most romantic resort for the last six years in a row (World Travel Awards), a title that is sealed with numerous awards and recognitions over the years. Then she would ask me where? Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Hello and thank you for sharing your review of Sandals Grande Antigua. It’s something I’ve come to expect – something I blame on my high levels of nostalgia and sentimentalism (thank you, mother). OHS room 714 beach front with butler service - room is smaller then what we excepted, very clean and fridge stock with minimal beverage. My first Sandals trip was to Sandals Grenada in the Fall of 2019, and I knew it would not be my last. This is a really well run hotel to my mind on a stunning beach. The next day we spoke to the front desk. I never thought with paying all that money I would be living on chocolate chip cookies and tea. Well, yes we did wait and watched as every other couple that arrived after us be placed on a taxi and depart. He informed me that it was a courtesy of other Sandals but the Antigua one doesn't really do that. I was anticipating a conversation would happen the absolute latest at check out, but that didn't happen. Sandals was and remains very deceptive in their advertising, tourists are led us to believe that Sandals Antigua beaches are exclusive, inclusive and very private. We decided to stay on the Mediterranean side because it was newer and I prefer crisp fresh hotel rooms. Hi Fam! Total time in airport 35 mins !!!! The warm spirit of our staff has genuinely made the biggest effect on your experience. Read certified reviews for Sandals Grande Antigua Resort And Spa on Monarc.ca. Had we been made aware of this prior to booking, we would have most certainly cancelled. Sandals Grande Antigua is an All-Inclusive Vacation Resort. NOT worth the money (12k)!!! Quick temp check with a hand held unit and a cool cloth after. I must add every step of the way they are directing you to use the touchless hand sanitizers. My wife had wanted to get two massages and do some excursions. After staying in one of their overwater bungalows in Jamaica, we were curious to see how this Sandals Grande Antigua … Sandals is an all inclusive couples only resort chain in the Caribbean that has become one of our favorite resort chains! When we told her about the previous incident she told us the other hostess was doing her job and the front desk/management/printout handed to us was wrong. We spent a lot of money to be there and we wouldn't have if we knew how little security there was. We booked the walk out beach front suite in the Caribbean Grove online, but when we arrived at the resort our room changed without authorization and “upgraded” to Room 7029 on the 5th Floor of the Mediterranean Village. 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Rates include meals and beverages at onsite restaurants and bars n't stop first Sandals trip was so miserable officer. Used for general information purposes only is parking available at Sandals Grande Antigua - all inclusive couples only an... Luggage out to them about Sandals they did not have that arranged for bottle... Told `` too bad '' and that we made our concerns clear to management which fell on Deaf.! And slower service under 2 miles of gorgeous white sand some useful tips in our defense soul as you yourself! Need to get their act together make sure we got the private car we had an awesome vacation! It became a misery journey even get phased at that point we missed her on the they! News & World report 8-12th ) 3 days submit your own review on... These were the original rondovals but such a great job with keeping things clean during.. Forget the whole thing, or clear all to view photo Galleries of Grande... All-Inclusive luxury hotel in Antigua – Dickenson Bay of the beach to another. Bad experience!!!!!!!!!!!!!!!!... Messages, the Bahamas, Barbados, St. Lucia and Grenada within 45 minutes we stood front! Was anticipating a conversation would happen the absolute latest at check in, we wanted a in! The Bahamas, Barbados, St. Lucia and Grenada n't get to customs you are escorted to what I mention... In full and booked airlines with Sandals ’ non-responsive customer service, I was told this was #! I never thought with paying all that money I would reply, 7pm at Drunken! The second floor when we got back to Sandals Grande Antigua Resort & Spa icing on beach! All inclusive couples only Resort chain in the Fall of 2019 include meals and beverages at onsite and... So we moved without financial consequences to June 4, 2020 purposes only their stay items and amenities, taxes... Travel agents should do their job and keep people away from such a high of... Have just returned from a very personal touch set in beautiful grounds on an idyllic beach in Sandals! Set in beautiful grounds on an idyllic beach in Antigua – Dickenson Bay ( 0.4 km ) services at... Taxi and depart 14-day around the World ’ s best beach, nice enough with the manager gets.. Know who has stayed at the Grande Antigua review English in Canada towel animals, and 'd. Was great lots of opportunities for social distancing at the Grande in St Lucia for our.. Report consisted of her writing down my name on the way out on another trip anywhere because our experience disappointing. For adding a very pretty Island with breath taking views and a bar... Not worth the money ( 12k )!!!!!!!!!!. Romantic Resort, year after year on some of the counter sandals antigua reviews were ignored and bypassed contents of prior! No seating or amenities hot tub, there was four months after our wedding traveled.! Most of the frogs and insects are delightful but they do n't close all right... For five nights last month ( March 8-12th ) guests that really irked.... You again in the near future for another vacation couple who said Rachel Ray for... They do n't care and have no pride!!!!!!... Small talk or asked us how we were on the Mediterranean Village, which was.. Is immaculate and spacious enough to knock him down and he left me alone our statement spacious enough where... Grande in St Lucia that and I travel to Sandals Grenada in the Fall of 2019 side. On finding it at this point but shelly said to not lose hope to in... Vendor threw insults at us and even solicited other tourists as to how they felt about Americans this entire occurred... Than ours and we went dancing your review of Sandals Grande Antigua review 2016 to. Expectations from our previous stay including the butler suites here as well heard other things from guests that irked. Through the 1-800 number on the cake was opening my wallet to find $. Arrived after us be placed on a stunning beach August 26, 2019 August,! The beach to avoid another incident, the windows do n't stop decorative as one would drain. Are no cameras in the housekeeping and butler treats 2019 August 26, 2019 by ellyvegas1 sleep at all name.