and I low and behold when I go to LAX to grab the keys they tell me that I am on a BLACK LIST and cannot be serviced. I rented a car Cincinnati to Charlotte. Dollar Rent A Car Reviews 548 • Bad . Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I hired a car through Auto Europe for 20 days in L.A. Auto Europe are a Car Rental Broker and I am happy with their service.. I will never uses Dollar Rental again. We were given a receipt and went to pick up our car. DO NOT RENT FROM THIS COMPANY!!!! The next day I (finally) receive a response via messenger and was told (rudely) that we signed for the charges, there would be no refund of the fees and the decision was final and to not reach out again as there would be no further discussion on the matter. These Volkswagens were made with manual transmissions and had no air conditioners. Go with Avis or anybody else not affiliated with hurts, Do not use this company. Log In. Horrible. I changed my drop off location, which was still In Charlotte, and was charged an extra $50 fee. Dollar rental car in the UK is a popular choice and Auto Europe partners with Dollar to offer our customers the benefits of our US to Europe expertise and exceptionally low rates and Dollar's impressive fleet of vehicles and on-the-ground local know-how. I will never rent another car from you and have filed complaints with the BBB and the Consumers Affairs in New York. I made a reservation online and they gladly took my money. About $120. Money grabbers. DO NOT RENT FROM THIS COMPANY!!!! We rented a car in Chicago from Routes Car Rental, a company with not so good reviews. This review is about Apex Car Rentals Melbourne City office. It was dropped at at 12:21 when drop off was at 12. Everytime we stop and turned vehicle off and tried to start it was acting like the battery or alternator was going bad. Be prepared to spend HOURS on the phone with incompetent & rude agents. Four hours later begging other car rental companies. I wish I would have the reviews beforehand; I would have spent the extra $$$, and went with Enterprise. Save up to 40%. I used this service once over 5 years ago and apparently I got a toll road ticket. I do NOT recommend. Not only that to switch the insurance to my current company I had to have had full coverage for 6mos. They said they could not refund while the contract was open but to contact them when we returned the car. Dollar rental did not notify of this until ONE YEAR LATER. Fast forward to drop off. If you made reservations online from out of town you are in for a rude awakening once you get here. All rights reserved. We contacted Dollar asking for a refund of one day’s car rental as we were unable to use the car they gave us, and did not get a drivable car until the next day. 4.4 out of 5. We lost a day of our trip. They wait til you get there to tell you they now have to perform a credit check. I was told he could not help me. Way to go. The likelihood that you'll find a discount to bring the cost down even further is a massive plus too, as is its excellent rewards program. When we got down there, they lady talked SO fast it was really hard to keep up with what she was saying. Also the surprises of them torturing you does not come in until you are in there lobby. or. its insane!!!!!!! Horrible. Use enterprise or hertz. Book online today with the world's biggest online car rental service. Either you will be forced to pay the extra charges which will be applied once you reach the desk or insulted by the inpatient reps, with their snotty attitudes. When you reserve car online they fail to mention that you have to purchase car insurance from them which is an additional $33 per day. its a joke they charge $9.99 per gallon that is missing at the return !!! Horrible company! Reserved a rental car with Dollar/Hertz for my vacation trip. Reserved vehicle online, quoted $135.15, and I now have multiple charges totalling $870. Please save yourself headaches and the worst experience and don’t rent from this company. 8.0 Excellent Jan 2 2018. I bought a bundle flight and car package for my trip. Rentalcars.com (Car Hire Service): 1.3 out of 5 stars from 710 genuine reviews on Australia's largest opinion site ProductReview.com.au. Just put in your pickup and drop-off dates and locations to find the cheapest price on a car rental for your trip. Purchased insurance through Expedia as well. For example: they can't state the car hire costs $40 a day but thenstick an unavoidable cost on top, like $10 for administration fees ortaxes, unless they also advertise the minimum total amount of $50 just asprominently as they advertised the $4… In the last few months I rented a car in The Mexican Pacific. Here's why you should consider booking with us: 1. Will definitely won't be using them again.. Upon getting no solution over the next 2 days. I arrived at the Dollar place and nobody was there so I approach the counter. Charged for insurance after I declined due to employee error. Obviously when we got to the destination they’d f*cked off and left us stranded with a 2 month old baby and 150 miles from our destination. I made a reservation online and they gladly took my money. I rented a car through Expedia. Never again with Dollar. Whatever, I paid it!! The car was also dirty inside and out--not having been cleaned before renting it.We immediately contacted Dollar and they said we would have to wait until the next day and exchange the car. So we either got to smell the strong weed smell or have our ears hurt every time we brake for the entire time we drove the rental. I changed my drop off location, which was still In Charlotte, and was charged an extra $50 fee. or. Reserve your Dollar rental car online and save. We were given a receipt and went to pick up our car. WHAT?!?!?! I was not charged an extra hour late fee but was charged an extra day of insurance totaling my insurance for $68 instead of $33. Save on luxury, economy and family car hire. A bunch of scammers! Sound like they are making the rules as they go. When you reserve car online they fail to mention that you have to purchase car insurance from them which is an additional $33 per day. Stay away. You can check each rental car company's website to find the best savings, or you can compare cheap rates in one location with CarRentals.com. Charged for insurance after I declined due to employee error. Be prepared to file a complaint with the BBB, your state's attorney general and your credit card company. They have very poor communication skills and give false promises. Then once we flew home I realized there was an extra charge on our credit card for $33.99 per day totaling $169.95 for "loss/damage coverage". Way to go. With great prices on car rentals, you’ll find the rental cars you want at prices you’ll love. No one ever answers the phone to these frauds. I had the confirmation number printed and everything was ready. We picked up the car and when we got home found the tires were bald, and below the legal tread limit for driving in Colorado. The interior had burn marks in seat, the door panels were dirty look like that haven't been touch in a very long time. The car (small SUV) that we rented from Dollar Rental Car at Orlando International Airport on 11/25/20 was the filthiest and the worst smelling car we have rented. They keep you waiting at the airport for an hour in the cold MM customer service at the desk couldn’t care less whether you want to call from them or not. All they could say was thank you for sharing your experience so we can improve. Rip off merchants,stay clear. This review is for Dollar rental car near Chicago O'Hare Airport, 10255 W Zemke Rd. I don't mind paying for a ticket, it is what it is, but now I had to pay late fees as well. The worst experience with a rental car service in my life. Tires bald, dirty, maintenance not performed. Customer service was very unhelpful and does not have any claims of me speaking to anyone The only positive from this was the manager taking the time speak with me and figure out the problem although she couldn’t resolve it All in all, don’t use this company. I have had much better experiences with Sixt in other countries and australian states, quite disappointed with my experience in melbourne. The employee said ok, I just need you to sign declining the coverages. It was dropped at at 12:21 when drop off was at 12. Dollar rent a car and thifty are the same company complete rip over. NEVER rent from them. I immediately reached out via facebook messenger to figure out what this was for. It was unsafe to take on the highway. You have committed fraud and theft! All that should be mentioned when you are reserving vehicle. They couldn't help me, they didn't immediately give me a refund, there was no manager to speak with, all I got was a phone number to call "corporate" and they are closed on weekends so I'm basically left abandoned, and still my money was not refunded. There was a computer slip left in the car saying it was time for maintenance and that it needed tires! Find Australia car rental deals and discounts on KAYAK. Tires bald, dirty, maintenance not performed. It went smooth. And if its the weekend, forget it, no one can help you. Go with Avis or anybody else not affiliated with hurts, Do not use this company. I saw some extra fees and were told that was the Expedia charge. The interior had burn marks in seat, the door panels were dirty look like that haven't been touch in a very long time. It doesn't matter if you escalate it to a supervisor, they simply don't care. We took the chance and booked it through carrentals.com. This review is for Dollar rental car near Chicago O'Hare Airport, 10255 W Zemke Rd. I was not charged an extra hour late fee but was charged an extra day of insurance totaling my insurance for $68 instead of $33. This company is full of crap. My husband ended up agreeing to a $10 up charge for a bigger vehicle. Their "No Hidden Fees" & "We never forget whose dollar it is" claims are a joke. Not Now. Dollar Customer Service would sooner lose a customer - many customers through bad will than settle consumer claims of unscrupulous behavior by their front line staff. I wish I would have the reviews beforehand; I would have spent the extra $$$, and went with Enterprise. Never again with Dollar. Money grabbers. I contacted Corporate to explained what happened. Will never use them again. Their "No Hidden Fees" & "We never forget whose dollar it is" claims are a joke. We collected 145 reviews in total for all stations in Australia with an average score of 8.5/10. And if its the weekend, forget it, no one can help you. What you end up going for is largely dependent on what you're willing to spend and the activities you've got planned. This was my first and last time dealing with this horrible excuse for a company. I used this service once over 5 years ago and apparently I got a toll road ticket. We will never use this company again! I was in there for at least 3hrs last night. They wait til you get there to tell you they now have to perform a credit check. I did and on October 17 a credit from Dollar for $200 appeared in my account briefly and was then removed. Everything was confirmed and I arrived from out of state. Everything was confirmed and I arrived from out of state. Dollar Car Rental might be one of the smaller car rental companies we reviewed, but when it comes to weekly rentals, it punches well above its weight. I would have expected more from such a large company. Has anyone had experience renting from Dollar Car Rental?I reserved a jeep thru Discount Hawaii Car Rental and got a reservation at Dollar Car.I looked up the reviews on Yelp and they are horrible. Get the best deals on car hires around the world, including Australia, USA, Canada and UK, with Dollar Rent A Car promo codes. Either you will be forced to pay the extra charges which will be applied once you reach the desk or insulted by the inpatient reps, with their snotty attitudes. However, the dramas started the day AFTER we returned the car - which just to be clear was checked in our presence when we returned it and everything was fine. Dollar rent a car and thifty are the same company complete rip over. You get a bunch of extra services not agreed upon and they charge your card way more than agreed upon. It was so loud it was hard to have the windows down. But lesson learned, we will be using another company for all our future rental needs. Booked through www.car rental.com they are just as bad. In addition, I dropped the car off 21 mins into my hour window to to drop off. Dollar Customer Service would sooner lose a customer - many customers through bad will than settle consumer claims of unscrupulous behavior by their front line staff. Horrible company! The only way to explore is to hit the open road, and what better way to travel around than in a hire car from Budget Rent a Car Australia. I arrived at the Dollar place and nobody was there so I approach the counter. Reserved vehicle online, quoted $135.15, and I now have multiple charges totalling $870. We picked up the car and when we got home found the tires were bald, and below the legal tread limit for driving in Colorado. If you are looking for professional and adequete service go else where. They’re callous, they don’t care, and the service is terrible. If you made reservations online from out of town you are in for a rude awakening once you get here. NEVER rent through them!!! The car smelled like someone had been smoking a box of cigarettes in the vehicle. If you’re looking to rent a car stay away from dollar. If you don't pull off to the right to settle the toll and just continue down the main road, your rental car will be identified by the photograph, Dollar will be billed by the toll road authority, and will then charge you not only the toll you missed, but also a fee of $25 per toll. Rental car companies love fees, especially hidden fees, but they can't advertise a price that's only part of the cost of hire unless they alsodisplay the total price at least as prominently. This ended up costing me double and time lost. its a joke they charge $9.99 per gallon that is missing at the return !!! I was told he could not help me. Great car, no issues WHILE we were renting it. When changing the drop off location I was assured that since it was in the same city I would not be charged. 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