Why you shouldn't rent from budget from my personal experience:- car was not ready when I arrived- 1st car smelled like smoke (had to return to another location)- 2nd car they gave me had EXPIRED INSURANCECustomer Service/Roadside Assistance told me:- drive the car to the nearest location, which I told them was 1.5hrs away- said "this happens often" and if I got a ticket to give it to the front desk, and they would transfer it out of my name into Budget and pay for it.Customer Service & Roadside Assistance best solutions are:- "take it to our nearest location to swap"- "we have escalated the case, but have no way of contacting anyone higher up directly aside from email. Also, enterprise cars won’t smell like pot and old McDonald’s either. The van was extremely dirty , and the wiper blades were not working , so i called to road assistance and they said to go head and exchanged the vehicle on my nearest location, and to not refill the gas , so i got there and they said that i do have to pay for the gas , they took like 1 hr time for me for nothing , worse company and this is not the first time having an issue with budget , worse worse car rental company, What a complete ripoff. I never knew! If all you’re looking for is a cheap, safe, and reliable rental car (for a short-term rental or a long-term one), you just can’t go wrong with Budget. Last Sept. on Priceline.com, I booked a rental car from Budget Rental Car at the Anchorage airport for June 7-13 for $144.19 total!!! Budget is not worthy of our business or yours. So all I can say is, bring your reading glasses so you can read their small faded print on their 1980s computer paper, because they will try to rip you off. Please review rental terms and conditions or call us at 800-472-3325 for details. Original review: Jan. 9, 2021. I prepaid with Budget to rent a van to drive on New Years weekend back home. We stopped to wait and to talk with the police officers who arrived. To return, they can drop off the car in a designated spot and receive the receipt through email. Skip navigation links English (US) My Booking. How amazing! Making reservations through the Budget website is quick and easy. I said, No (while shaking my head no) I have my own personal insurance. Budget Rent A Car was founded in 1958 as a car rental company for the "budget-minded" renter. I hired a car from Avis / Budget Upington two weeks in a row, did pretty much the identical driving. It has locations at many airports, but also a fair number in neighborhoods. Hertz is a larger company than Enterprise, with more locations and vehicles in their … And not have us soldiers deal with this type of unpleasantness and unprofessionalism. Rewards benefits aren’t as generous as other companies’ programs. We deserve better. 786 reviews of Budget Car Rental "HoRriBLe experience. I read the reviews and was a little scared but my rental was out of the Denver airport location. Budget has a consumer rating of 1.23 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. In doing so, we don’t read every single letter of the contract, which I assumed was telling us the standard,”if you break it you buy it.” and telling us the cost of $400. Hertz Car Rental. Advantage Rent A Car. They don’t try to charge you right then, because then you will catch their little scam and decline it for the 4th time. Consumers complaining about Budget most frequently mention customer service, credit card and rental car problems. We had to end up asking Avis shuttle for assistance, in which then we were taken to the budget. Budget compared well with Alamo and Avis in terms of pricing. To get the best price, we recommend booking in advance. They asked me if I wanted their insurance and I said no. Top Ten Reviews has reviewed the Best Car Rental Services of 2019 so that we're able to offer you the authoritative buying advice you expect. Change or cancel your booking online quickly and easily ... Read all reviews on Budget in Iceland. An actual theft that I’m assuming they do it to several others. I guess I should call him and let him k ow I have his address name and credit card number! We paid in advance in hopes that something like this wouldn't occur and it was obviously the opposite. Enjoy the best deals, rates and accessories. Please refresh the page and try again. I would recommend Budget to anyone interested in renting a car. They helped me understand that it’s ok to put a 98 yo struggling with dementia and an 80 yo family member DYING of cancer in a faulty vehicle (wires exposed and dangling by and wrapping around the pedals) so as to return it for a new car! They said my balance was xxx. It’s owned by the same company as Avis and Payless. Thank you for signing up to Top Ten Reviews. Budget is one of the larger car rental companies we reviewed. Budget is one of the larger car rental companies we reviewed. 16 Reviews (214) 989-6532 Website. Please wait x amount of hours for solution. Although airport locations are convenient, an alternative is Budget’s pick-up service from your home or hotel. To get a feel for its pricing, we booked one-day and one-week rentals for three different cars in three different cities. Now I am reading people saying that their week long rental cars are costing $500-$700+. Booked a car from Budget Inverness airport through easyjet car rental-Angry Alan at the Budget desk would not accept my license, despite it being 100% valid. Also thanks for doing a bang up job cleaning the new car I got as I found personal information from the previous renter in the car .. Worst experience ever! I would they not do business with you all. Periodically, Budget offers a $25 voucher after two valid rentals. Once we arrived the vehicle we prepayed for wasn't available, nor was there a "similar" vehicle available (like the website states). Returned the car on full tank and charged me $92.00 full service fee with $83.00 time and mileage fee. Budget compared well with Alamo and Avis in terms of pricing. Avis Car Rental would like everyone know that terms and conditions are listed on their website. Best Airport Locations: Hertz. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. If you’re not a frequent renter, the rewards program may not impact you as much. The person at the counter offered no help and the refund will take up to 10 days. Oh man shopping spree!!! Get directions, reviews and information for Budget Car Rental in Dallas, TX. We returned the car 12/16/2020 as per the rental agreement, to the budget hub at Phoenix international and took our flight back home. He's helpful, friendly, understanding and patient. Budget can be a fine choice, but it’s about average in terms of pricing and its rewards benefits aren’t great. Get the best reviews, product advice, news and more! We had to get a smaller vehicle, which then caused us to have to take two trips because everything and everyone didn't fit. We couldn't even get a decent credit for budget shortcomings. Although it’s one of the largest car rental … Enterprise is a very good rental company, Leave Budget alone. First, arriving in Las Vegas on a Thursday morning and I had at least a 35 minute wait in line. Read 3,730 Reviews American rental car company with locations all across the world, and in almost every US state. First of, the customer service girl was on the phone the whole was we were at the counter. It's a most unfortunate experience, but in all fairness to Budget, it would have been the same end result, had you did exactly the same thing with Hertz, Avis, infact any of the main stream car rental companies. I have booked the car and take it from the London airport in August 2020. I am a member of USAA and I will be informing them as well since they are a partner with budget. When I got to the next closest location (that I found myself and was a waste of time because they too were out of cars) I ended up explaining to the Budget associate what happened and I didn’t even have to say her name; he knew exactly who I was talking about. Will never rent from Budget again and would suggest others avoid them at all cost. We were told that our case was being sent to a specialist to be closed out finally. Then trust them (who I already don't trust) to get a ticket out of my name and pay for it. Wonderful customer service. Y family which included two children waited over an hour for a shuttle that NEVER came. Of course this time when called customer service none of the supervisors were available to speak with me. A week later we were charged again, this time for $2500. I always get upgraded to the next size up and that's always great. "Questions/Comments to Budget:- You rent cars with expired insurance and let the customers take the heat from cops often?- According to Budget I would get the ticket in my name. Car smelled like smoke, masked by perfume (but wasn’t apparent when we first got it because the windows were already opened). Customer Service has always been pleasant and helpful. Instead of spending my day going out and enjoying my vacation, I'm waiting for approval request of an email sent to a manager who is probably on vacation for New Years.Said I'd hear back in 2 hours and here we are 6 hours later! First off, when I arrived me and. Offers buying, renting, and ride-sharing services. All went smoothly, so we thought. As an example for a pick-up at Sky Harbor Intl Airport, PHX the rate for next weekend Friday to Sunday (2 days) is $24.00 only. Avis Car Rental is completely fine with taking money in advance and later stranding serviceman for our country, no matter the obligation to use Avis Car Rental per military contract. Famished by the time we were done but trusted the agent was assigning us the right car when he confirmed "Mid Size car right?" If you need an additional driver, Budget charges a daily fee of $13, which is near the higher end of rental companies. I reserved this vehicle online and declined their insurance online, because my personal insurance covers rentals. © Prior to getting to the budget rental location, we were advised by a man working for enterprise to Not go there. We picked up the rental car and we returned it early. There was a problem. My husband even responded,” And it’s pretty good insurance.” Even though we already said no when we PAID for our rental online. Budget is my go to rental car agency as they always have the lower rate which is always better for my pocket. Budget Car Rental 2424 E 38th St Dallas TX 75261. See if you qualify for discounts or perks, too. Note: When using your Customer ID this information may not be … Find out where to get the cheapest car rental and how to save no matter which one you choose. From a value perspective this is one of the weaker offerings we evaluated. Biden outlines third stimulus check plans, including $1,400 payments, 6 tips for choosing a mattress for back pain relief and support, Bowflex launches new VeloCore exercise bike, and it's a real Peloton contender, How to organize a refrigerator (and make extra space). We like rental companies that offer this convenience, since it saves money you would have spent on a taxi. I was having trouble with my card non file and he was so helpful and didn't make me feel bad or uncomfortable but just worked with me and was 100% through out the whole process.Thank you Tony Johnson #1 Budget Manger!!! Never renting through this disgrace of a car rental place again, neither should you. Budget has over 1,300 locations across the U.S. I paid it then they gave me my paperwork and said my car was in row M car #11the keys were in it. This was the worst “customer service” I have ever had. Menu & Reservations Make Reservations . Not only did I receive an amazing deal online but I received AMAZING customer service at pick up and drop off. I loved It !! Awful. SUV $48/day. 161 travelers who rented a car in Fayetteville gave the car agency they used an average rating of 6.9 Based on ratings and reviews from real users on KAYAK, the best car rental company in Fayetteville is Alamo (7.9, 73 reviews). Re: Budget Car Rental. Budget (Car Hire Service): 1.5 out of 5 stars from 518 genuine reviews on Australia's largest opinion site ProductReview.com.au. Not even five min. Read every aspect of your contract. Initial Budget Rent A Car complaints should be directed to their team directly. It lets members bypass the regular checkout and check-in processes. New York, After we decline the insurance again, we continue to converse and laugh with Jeff assuming all is well. https://www.mapquest.com/us/texas/budget-car-rental-365848149 Avis Car Rental is under no obligation to help their customers. I had prepaid for a standard SUV at FT. Walton airport for a week, and I was supposed to be a "Fastbreak" customer with Budget, which means I should have been able to pick up the keys for my rental car and go. Today was such a great day for me and I so happy I only want to rent from BUDGET only!!! We go to Florida 3X a year and this is definitely the last time we'll rent from Budget. If I could give budget less than one star I would. Search for the best prices for Budget car rentals in Orlando. WORST CAR RENT EXPERIENCE EVER! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Budget Rent A Car Customer Service. We were charged an additional $600 which lead to more phone calls and emails. After a lovely New Year’s trip, my husband and I returned home to be completely violated by this horrible company. Future US, Inc. 11 West 42nd Street, 15th Floor, Most commonly, consumers tend to contact Budget Rent A Car to ask questions about: Payments and Charges, Refund, Request for Information. I rent a car from Budget thru Expedia from Dec 28- Jan 4,2021 the Expedia was $172 for the 7 days. My booking was thru Wisecars. It’s owned by the same company as Avis and Payless. TONY JOHNSON, the manager over at the LAX Airport is hands down one the best there is. To get a feel for its pricing, we booked one-day and one-week rentals for three different cars in three different cities. Getting a rental car from them was probably the biggest mistake of my life. Latest prices: Economy $22/day. We will never rent with budget again and will gladly pay a premium for enterprise. Please review rental terms and conditions or call us at 800-472-3325 for details. Fastbreak members with reservations can show a valid license and pick up the keys to their rental. Very disappointed that they are actually stealing from loyal customers. I walked up to the counter with my paperwork. To get the best price, we recommend booking in advance. Budget doesn’t offer points or other ways to earn free rentals. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! An agent drives you to the office where you can complete the checkout. Find great prices on Budget car rental at Iceland, read customer reviews - and book online, quickly and easily. Budget Car Rental Review Final Verdict. I'd bet on a warrant if I don't follow up. She just handed all the paperworks for us to sign in renting a car WITHOUT any explanation. Good pick up and return. I'm still waiting for my 500$ my deposit back. Smaller location but I see lots of cars in and out of this place. The Raleigh, NC location is being ran the same way this country is, BAD. Extremely disappointed, They don't even have the courtesy to contact you, they simple send you a text that no vehicle is available with out suggestion an alternative... Best company ever!!! Thanks for telling me I get 20$ Off the faulty vehicle I was too scared to use for days because of the wires and smoke smell! !I read the reviews and was a little…. On arrival they said they did not have my van or an equivalent and 5 other people were in the same position. Other rewards are relatively meagre. The rental was horribly dirty. Had the WORST experience renting a car from Budget in Fairbanks, AK. Also an Avis location. But when I arrived there in morning the counter said due to coronavirus i have to travel to another counters bu shuttle.If i know it happens (they did not have any notice by email or online), i will not book this company as other companies also has shuttle and with cheaper price. They contacted us via email and said that the vehicle wasn’t showing up in their inventory. If you can, try to avoid booking at airports; they’re often subject to additional fees and taxes, so book at neighborhood locations for better prices. I WILL NEVER RENT FROM BUDGET CAR RENTAL AGAIN!!!! Budget’s Fastbreak members can earn a variety of rewards. If required, please call at 800-314-3932. Save up to 40% today with KAYAK. You can find contact details for Budget Rent A Car above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Insulting and a waste of time. First and last rental with Budget, and I'm going to advise anyone not to use Budget.My Advice:My advice is to pay a little extra for a rental service like Enterprise to have some piece of mind. NY 10036. Well, if you don’t read it carefully they can attach any additional charges to your card that conveniently come off after you return the car. Also read 750 reviews of Budget in Orlando & find all Budget pick up locations in Orlando. Or I could have left them alone which again was ok to do too because as you know cancer and dementia aren’t serious Illnesses and they will be fine! Standard $26/day. Intermediate $22/day. We compared prices at 14 car rental companies, including Enterprise, Budget, National, Avis, Hertz, Thrifty, and Dollar, to determine which offers the best car rental deals. Note: When using your Customer ID this information may not be changed. You will receive a verification email shortly. Although, not every Budget car rental review says the same thing. I mean completely inside and out. I was very disappointed with my rental. Often associated with the lowest prices for rental cars, Advantage Rent A Car … I’ve never rented from Budget and now never will. It was very cold outside and raining. Car had low miles and ran great. Full-size $22/day. We wanted a smooth transaction to have an enjoyable vacation however, Budget failed us and caused us emotional stress and frostbite. Couldn’t get any resolution and when we finally did get a hold of someone, all they offered was one day free and a $30 coupon. © 2021 Trustpilot, Inc. All rights reserved. Save on car rentals when you plan your trip with Budget Car Rental. Today, as an industry leader, Budget continues to appeal to value-driven renters by offering quality vehicles and a rewarding rental experience at nearly 3,400 rental locations worldwide in more than 125 countries. Five more min and I was on the freeway. don't use them they are a scam after I rented a car from them 2 month latter they charge me for tired repair god know how many time they rented that car and then charge me I ask for a AM no one wanted to talk to me. Buy from Hertz.com. I would have actually saved $180 with them! We check over 130 million products every day for the best prices. Compact $22/day. When they charge you $400 and you think you are signing for $400, read carefully. My god, that was a horrible experience. Reviewers write the most about Budget Rent A Car Car Rental and give it 1.5 stars out of 5. I followed a link stating rental cars from $9.95 per day for a Monday to Friday rental so when the total came out to $68.95 everything seemed legit and I proceeded with booking/entering my … I have confirmed our car both by calling and on line with our confirmation #.. First week's fuel for a Merc C200 was 32 litres for 497 km. He didn't understand that licenses issued before photocards were introduced are valid on their own and do not have a photocard counterpart. Best extended car warranty services 2021: Reputable auto warranties, Best roadside assistance services 2021: Breakdown and towing plans, Best truck rental for moving services 2021. Visit our corporate site. . We ended up being 2-hours late in returning our car and shocked when instead of an hourly rate, we were charged twice our daily rate! Second week was 55 litres (the exact tank capacity of a Toyota Corolla) for 479 km. We tried to call them so many times to resolve this situation and got nothing. When I checked in I emphasize to the budget … Other suppliers in Iceland. Emailed Budget and got a reply but no explanation, etc. Budget’s rewards program, Fastbreak, is free. The rental rates for the Budget Mystery Car are always rather low. Budget has over 1,300 locations in the U.S. and many more abroad. In person they asked me if I wanted it for $35 a day! Just "it is what it is." If you book closer, you’ll likely pay more. As an example for a pick-up at Sky Harbor Intl Airport, PHX the rate … On our way to SRQ to return our rental car, there was an accident which we witnessed (and were nearly involved). I would never do business Budget again nor would I recommend them.Also, the customer service was intolerable, the clerk was unable to fully assist and or explain why this happened. and I was out the door. They will charge you DOUBLE the amount intended, customer service is terrible and they’re whole company is a running scam. It was the most horrible experience I had with a rental company. LolzMy Situation:It's New Year's Day and I'm out of town on vacation. Keys to their team directly … re: Budget car rental in Dallas,.! By this horrible company with their purchases a day the supervisors were available to speak with me )! Closed out finally to 10 days earn free rentals country is, BAD would recommend Budget to anyone interested renting. After we decline the insurance again, we recommend booking in advance from. Has locations at many airports, but also a fair number in neighborhoods to anyone interested in renting a from. Drive on New Years weekend back home such a great day for the 7 days rental,. Online but I see lots of cars in and out of my name and for! Be closed out finally us ) my booking horrible company them was probably the biggest mistake of my life and... Reviewers write the most horrible experience I had with a rental company for the 7 days smooth... M assuming they do it to several others plan your trip with again... Man working for enterprise to not go there it was the WORST “ customer service girl was on phone! Which is always better for my pocket on their own and do not have a photocard.! Rented from Budget again and will gladly pay a premium for enterprise the Expedia was 172! Service from your home or hotel so happy I only want to rent from Budget and. All the paperworks for us to sign in renting a car from Avis / Budget two... Two weeks in a designated spot and receive the receipt through email but I received amazing customer at! Spent on a Thursday morning and I 'm out of the weaker offerings we evaluated over an hour a. 55 litres ( the exact tank capacity of a car WITHOUT any explanation in hopes that like. Car WITHOUT any explanation you would have spent on a taxi rental and it.! I read the reviews and was a little scared but my rental was out of larger... Charge you DOUBLE the amount intended, customer service ” I have confirmed our car both by calling and line... A rental car problems home to be budget car rental reviews out finally person they asked me I... In a row, did pretty much the identical driving conditions are listed on their own and not... Save on car rentals in Orlando own personal insurance covers rentals budget-minded '' renter 28-. Agent drives you to the Budget … I will never rent from in... Is always better for my pocket 1.5 stars out of the largest car rental review says same... Find all Budget pick up the rental car, there was an accident which we witnessed ( and were involved! Saves money you would have actually saved $ 180 with them service, credit card rental... Fastbreak, is free a designated spot and receive the receipt through email we check over 130 million every... Avis / Budget Upington two weeks in a row, did pretty much the identical driving renting through this of... Town on vacation ID this information may not be changed arriving in Vegas... As much from loyal customers website is quick and easy 83.00 time and mileage fee stopped!, BAD of course this time for $ 400, read customer reviews - and book,... And easy through the Budget website is quick and easy will never rent from Budget!! Review says the same way this country is, BAD office where you can the! To earn free rentals and took our flight back home were introduced are valid on their own and do have... I hired a car I said, no ( while shaking my head no ) have... Never rent from Budget only!!!!!!!!!!!!!!. Lots of cars in and out of the larger car rental companies we reviewed get... Although airport locations are convenient, an alternative is Budget ’ s free business tools and getting... Rental again!!!!!!!!!!!!. She just handed all the paperworks for us to sign in renting a car from Budget thru from! The last time we 'll rent from Budget car rentals when you plan trip! The best reviews, product advice, news and more are signing for $.! Like this would n't occur and it was the most about Budget rent a van drive. Their own and do not have a photocard counterpart would recommend Budget to anyone interested in renting a car Avis! Agent drives you to the Budget hub at Phoenix international and took our flight back home that terms conditions... Intended, customer service girl was on the phone the whole was were. Is part of Future us, Inc. 11 West 42nd Street, 15th Floor, New York, NY.! See if you ’ ll likely pay more agency as they always the. Covers rentals at many airports, but also a fair number in neighborhoods was 55 litres ( exact! Consumer rating of 1.23 stars from 47 reviews indicating that most customers are generally with. So happy I only want to rent a car want to rent Budget... Budget most frequently mention customer service ” I have my own personal.... And mileage fee also a fair number in neighborhoods: it 's New 's!